Services of Bilham
At Bilham, we know that the most important part of the Medical Business is the quality of the service. Our team of well trained and experienced Biomedical, Electrical and Mechanical engineers use an organized structure and workflow to ensure the delivery of effective and quality service to its customers.
For all of our customers, we provide the following;
- Deliver the purchased products up to site and provide necessary Installation, Commissioning and Training.
- Extensive after-sales service, maintenance, supply of reagents and accessories.
- Assign specific person responsible for each area that follows up with customers.
- Make close contact with our customers including follow-ups and periodic visits.
- Take necessary proactive actions to reduce equipment downtime.
Sales and Distribution Channels
Bilham operates by reaching all health facilities (hospitals, medium clinics), government health centers, and wholesalers throughout Ethiopia by distributing the salespeople on an area/corridor basis. Every salesperson is assigned an area and target sales segmented based on the business potential and product categories. Accordingly, the sales team visit doctors and make sure we reach all over Ethiopia by promoting the products we are dealing with.
- Corridor 1 – Addis Ababa
- Corridor 2 –North Ethiopia
- Corridor 3 – East Ethiopia
- Corridor 4 – South Ethiopia
- Corridor 5 – West Ethiopia
Besides sales corridors, Bilham actively participates in tenders issued by Pharmaceuticals Fund and Supply Agency (PFSA) and regional Healthcare facilities. Hence contributing to the overall turnover of the company.
Suppliers
Performance, expertise, and trust are at the core of our business. Through a combined 10 years of experience in business, we’ve built valuable relationships with key opinion leaders, which has led us to become both experts in the Pharmaceutical & Medical supply distribution field and Knowledgeable of the regulatory landscape in Ethiopia. A family-owned and operated company, we’re proud to say we are on solid financial standing. Our distribution network is secure, professional, and thoroughly vetted.
To further reinforce our industry position, we’ve developed strong relationships with customers who act as the industry watchdogs for trade and patent infringements.
Customers
As a licensed pharmaceutical & Medical devices Importer & distributor in Ethiopia, we are focused on continually growing our product bases to support our customer’s growth.
The wealth of benefits we offer to our customers includes:
- Actively Promote goods with doctors and make sure prescriptions are made accordingly.
- Regularly visit and follow up customers to make sure all products are moving.
- Act as a reliable agent to satisfy customers’ needs on behalf of our principal.
